ONLY Anime embroidery products are refundable.
Our policy lasts 5 days, starting from the day your item arrived. If 5 days has gone by since your delivery date, unfortunately we cannot offer you a refund.
Shipping costs is NOT refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please email us at email@example.com along with your order number. Unauthorized returns will NOT be accepted.
You will be responsible for paying for your own shipping costs for returning your item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks. Please note that only the price of the product bought is refunded, the shipping cost from your order will be kept as a restocking fee. If there is no shipping cost from your order, we will keep a minimum of $20 for the restocking fee.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
We do not offer exchanges for sizes. Please double check you have selected the correct size before confirming your order.
If your package is sent back to the sender due to incorrect address, you will be issued you a refund minus the shipping cost and will need to place a new order at your own convenience.
If your package was marked as delivered by the shipping courier and you still have no received your package, you will be entitled to a 50% refund of the original product, minus the shipping cost.
Please double check you have input the correct address to avoid this issue.